Analytics Trends Weekly review: Digital Attribution Rubik’s Cube !

Analytics Trends Weekly review: Digital Attribution Rubik’s Cube !

digital-attribution-june2014_2
As marketers thrive to make better informed and data-driven marketing spend/allocation decision ; Digital Attribution is one of the most hot trending topics in the Digital World ! According to Adobe/Econsultancy last survey about Digital Intelligence trend ; 58% of the marketers believe that a perfect model is impossible:
attribution-quote-adobeeconsultancysurvey
Good news being that we are not looking for perfection but a model which is as reliable as possible for your business, which will enable to measure afterwards your campaigns adjustments and optimization moves lift – and understand which spends to which channel impact actually your bottom line KPI. Models won’t be the same for each business ; the level of complexity required is inherently tied to your business model and your customer path to purchase. To keep it simple, your goal is to know if you are spending wisely : your attribution model is the ground for testing your spends strategy.

I have been away for a few weeks holiday and tried to catch up with the latest articles about it since my latest post on “Fun with algorithms: Attribution and media mix-modeling” and the 2 latest acquisition (Adometry by Google and Convertro by AOL). As the list was piling up, it seems to be the perfect time for a best-of articles.

Best-of articles about Digital Attribution

I have divided them into 4 categories so that you can pick and choose:

Critical Thinking
How-to, Best Practices, Attribution Model review
Best Share of Voice / WOM
Article Title Total Share Author Name
Sizmek announces new Attribution Suite for cross-channel analytics 847 n/a
4 things you need to know about mobile ad attribution | Mobile 641 Adam Foroughi
The Case for Cohort Analysis and Multi-Touch Attribution Analysis 536 n/a
Re-Thinking Digital Attribution : Why Sophisticated Modeling of Attribution is Mostly a Waste of Time 348 Gary Angel
Why does my path to purchase matter? A tale of Soccer Shoes, Marketing, Sports Sponsorship, the World Cup, and Digital Attribution 334 Nancy Smith
Food for thoughts to start your attribution journey

In my opinion, Attribution is still at his early stages thus it’s a really exciting moment to work on this as everything can still be defined, new definition, new rule, new way of thinking, new best practices… If you consider moving from the last click attribution to a data-driven / customer journey based customized model.

Here are my step by step advices:

  1. Start small and improve iteratively your model. We have all those models at hand
    Attribution-models-480x158 and additionally the one everyone talks about “Data-driven attribution” model, which is customized attribution model based on statistic and economic rules relying on your customer journey statistical analysis.
  2. Make sure that this attribution question is really relevant to your business and to what extend before starting The basis of attribution model is to understand which channel contribute at which extend to your conversions/revenue ; but what if 80% of your conversions happen on a first time visit with only 1 channel involved, what if you had only 3 touch points in the whole customer journey? What is you have 5 different path to purchase ? Depending on your business model, those questions will be relevant or not : make sure your ask those anyway.
  3. Be conscious of your data challenges

    as this may totally throw off your model and inherent analysis. Be conscious of the data you are collecting, are they enough to pull a model together : do you already have a unified view of your customer journey or are you using 5 different tools to measure? In a perfect world, you need as much data as possible in the same environment: from TV influence to social media, to paid media to retail sales or online sales without forgetting mobile experience or emailing… But as said you can start small and improve it !
  4. Understand your customer journey
    Customer Journey - The Factory.co.uk try to map it either via digging into your data or looking at benchmark or asking your client directly before kicking off – there is no need to start from scratch or copy what others do, you have already a wealth of data at hand to learn from !
  5. LEARN from existing dataset, TEST and LEARN and OPTIMIZE and TEST again !

What about you ? What’s your POV? Did read any nice article, whitepaper, webinar… about Attribution that should be mentioned here?

As usual, if you liked this article – please spread the love…

Multi-Channel Attribution: “What/How channel are contributing to the customer journey?”

Multi-Channel Attribution: “What/How channel are contributing to the customer journey?”

Digital Attribution: one of the coming subject I’ll be working on. Super exciting 😉 Knowing that Google Analytics just started a serie of webinar on the subject… lucky me.


Appealing subject as posted before:

“Consumers are now consulting an average of 10.7 sources when making a buying decision – double the rate of 2010.”

(Sorry, this one is in French)
I’ll not post anything for now about this, as I am discovering and don’t have any case study to share yet. However here are some quotes from this video which sum up the results of a must-read survey conducted by GA & eConsultancy, that I found relevant:

Why using Digital Attribution? “The primary goal is to justify digital spending – ~60%”

What’s the benefit of using Digital Attribution? “Better ability to allocate budget, ROI improvement & Better understanding of how channels work together”
What kind of method do you use? “Between first channel, last channel, linear, customize by channel… Customize by channel get the highest score of effectiveness.”
They are still companies using Excel [..] it’s hard and there is limitations… hum, hum… no kidding, I guess we all are!
Attribution is a complex world, there is a lot of factors to take in account, you can first think on what’s going on inside your online world […] e.g time for conversion, time between touches, type of interaction, touch point… […] and then you can think of all the things going on outside your online world […] e.g TVC Campaign, pricing modification, seasonality, brand level of awareness, competitors…
Last channel/click attribution model is flawed & missed signs of customer behaviour but is simple.

On specific part of this webinar was calling: How to form prior hypothesis about upper funnel behavior? To anticipate the models you could look at.
“Apply multiple models to compare assumption”
Models being:

1. Last click: 100% value to the last channel (used by 54% of marketers)
2. First click: 100% value to the first channel
3. Linear: value evenly shared to every channel
4. Time decay: value assigned by how close-in-time the channel is to the last conversion point
5. Position based :considering that 1st and last touch are more valuable than middle ones.
(Here is a great tool to built your own graph from Luna Metrics)

Regarding Google Analytics, it’s good to know that depending on the product you are using you will not have access to the complete range of models. When using the Google Analytics classic, you will have access to the multi-channel funnel feature & as Google Analytics Premium user you will access to the attribution modelling feature (which look powerful & super customizable). + When using Google Adwords, you have access to the search funnel tool (e.g very interesting to see how generic & branded KWD interact together on the conversion).

Well, that’s it for now but I should be back on this subject very soon I hope.